Royal Berkshire Hospital

Royal Berkshire Hospital 2022-10-29 Person 4 5 0

The telephone conversation was very helpful

It may have been better to have input earlier but no idea yet.

Royal Berkshire Hospital 2022-10-04 Person 5 5 0

the lady i spoke to was so knowledgeable ad really put my mind at ease and hopefully we have a plan forward.

nothing

Royal Berkshire Hospital 2022-09-15 Person 5 5 0

the dietician i spoke to on the phone was very friendly and helpful and explained things well

nothing really

Royal Berkshire Hospital 2022-09-10 Person 5 5 0

I have dialysis 3 times per week at the Royal Berkshire Hospital and all the care staff that look after after me are amazing x

Nothing

Royal Berkshire Hospital 2022-09-10 Person 5 5 0

My experience as an inpatient at the Royal Berkshire Hospital surpassed my expectations. The Dr's, nurses and all other staff were wonderful, attentive, caring, and upbeat. Every decision made was explained to me. The Dr's were very thorough, leaving no stone unturned in making a diagnosis and recommending treatment. The care I received far exceeded the experience I had in a private hospital.

Nothing could have been better.

Royal Berkshire Hospital 2022-09-09 Person 5 5 0

The whole team prior to and following my surgery were fantastic. I was staying in the Hopkins ward and can only praise the dedication and care given by everyone concerned. Given my own experience I would highly recommend the Royal Berks and a particular thank you to the Hopkins Ward and High Dependency staff (Nursing, Medical and General), the surgical team and the Specialist Nurses. I should also mention the Administration support who coordinated various appointments (not an easy task!)

No complaints for anything that was within the control of the Hospital

Royal Berkshire Hospital 2022-09-08 Person 4 5 0

Very pleasant and informative lots of useful advice also understanding of the situation I'm in. Not judgemental but helpful

Not as far as I am concerned phone call consultation fitted well with my routine suggestions given were workable and achievable so happy all round

Royal Berkshire Hospital 2022-07-15 Person 4 5 0

Because I thought it was appropriate

Nothing

Royal Berkshire Hospital 2022-06-28 Person 5 5 0

I had brilliant care on the AMU and Emergency Surgical Unit - Hunter Ward. I was really impressed with the level of care I received - especially on Hunter Ward. The nurse [name removed] on Hunter Ward (there are two but the one with short hair cut into a bob) is an excellent nurse and I am so thankful for her. She was there for me when I thought I might be having a miscarriage and reassured me that it looked like it was just a little pink from the catheter. She went out of her way to make me comfortable by making me a cuddle cushion for when I needed to cough so my tummy didn’t pull and she cared for me so well after my operation. She made me feel welcome and at ease. She is a wonderful nurse who made me feel calm and safe when I was at my most vulnerable. If I needed anything, she got it straight away without delay. It was clear that she truly cares about her patients and she does an excellent job.

Making sure that people who have dietary requirements are provided well for at dinner and lunches. On AMU ward, we weren’t given menus to choose from. The food just arrived and we had to say what we would like. A deaf lady on my bay had lots of allergies but she wasn’t given an alternative menu to choose from in advance. She often didn’t get to eat much food for dinner or lunch. One evening, the only option she was able to choose because of her allergies was the pudding crackers and cheese which was a very small meal - two crackers and some cheese. I think this would be something that could be improved on even though it’s not directly related to me.

Royal Berkshire Hospital 2022-06-21 Person 5 5 0

[name removed] was very helpful in offering up suggestions to assist in moving to a new diet given I am a very fussy eater

Not remove all my favourite foods from my diet☹️