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Rowcroft Hospice 2016-06-26 Person 5 5 0

Tracey Hurley chased up things that we had been told by others (not from Rowcroft). Were being dealt with, to find out we weren't even on the list, we'd been waiting a couple of month's Tracy spoke with them on our behalf and we had a phone call and a visit the following day, we felt before know-one was listening, know-one cared it was just words and got forgotten afterwards trying to sort things to Tracy everything got sorted out, it help us concentrate on other things and stop worrying.