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Pilgrims Hospices Canterbury 2020-04-24 Person 4 5 0

The doctor who called out from the hospice to see my mother during the height of the Coronavirus was absolutely fantastic. Kind, friendly, empathetic and able to answer all of our questions clearly and in a way we could understand and absorb. Doctor Kathy spent well over an hour supporting our needs as a family, and shining a beacon of light in one of our darkest hours, setting up care, rolled out same day at such a difficult time. The nurses practical, kind, caring and professional, have been such a wonderful help as we live 3 hours away in Wiltshire and needed , at times, to get home to check in and work, while also supporting mum in her last weeks. Lovely, kind and helpful callers, all a delight to see and lift our spirits knowing she was in such good hands. Thanks to you all. Initially getting started could have been set up better by the Hospital, on dispatch from QEQM, terminally ill. Not a hospice issue but could have been more holistically introduced.