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3rd October 2021


Nurses are amazing and could not fault them. Receptionist very rude and abrupt

Suggested improvements
N/a

15th October 2021
Response from Pilgrims Hospice Thanet

Dear Sir/Madam, Thank you for bringing this to our attention and please be assured that this will be looked into further and discussed with our Thanet Hospice Services Manager. All our staff and volunteers work tireless across each site and in the community, to offer the best service possible, and we are sorry in this occasion to hear if a slightly negative experience. Each year Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress. Kindest regards Pilgrims Hospices

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience