The Tunbridge Wells Hospital

The Tunbridge Wells Hospital 2020-06-20 Person 5 5 0

Every healthcare professional we came into contact with were incredible. I felt so reassured during delivery of my baby and very well cared for. The midwives are amazing and I can’t thank them enough.

The Tunbridge Wells Hospital 2020-06-13 Person 2 5 0

My daughter gave birth at 29 weeks gestation. I was there as her support partner. There was no bedding or appropriate bed for me to stay on. My daughter needed me to collect milk in syringes, no one else was available. I slept on a chair one night and then had to go home the next because I couldn’t sleep. You were shut in the room with little advice or help. I appreciate that it was Coronavirus time, but when My daughter needed help and advice regarding expressing and availability of pumping equipment she had to wait hours for someone to come, despite the fact that the neonatal unit wanted the milk. The nurses were often in the office and when you went there you were made to feel you were disturbing then if you repeatedly had to ask them to come. On one occasion they gave her a dose of medication far too early. My daughter had taken them before she realised. I received more advice as a mother 40 yrs ago than my daughter! It was such a different environment to the antenatal, labour and neonatal wards, where people bent over backwards to help. Z beds were supplied and beds made. I cannot praise these departments enough! Come on Postnatal staff you are letting the side down!

The Tunbridge Wells Hospital 2020-05-23 Person 5 5 0

Superb care received during the 6 hours spent in A&E on the 10th May. All members of staff were friendly, attentive, polite, even if not directly involved in giving care. I was kept well informed throughout and was impressed by all the investigations required being carried out and reported on in the same day. A massive thank you to all staff involved for giving great care.

The Tunbridge Wells Hospital 2020-04-27 Person 5 5 0

A lovely hospital with lovely staff.

The Tunbridge Wells Hospital 2020-04-22 Person 5 5 0

Everyone was very friendly and kind despite everything going on!!!

The Tunbridge Wells Hospital 2020-02-25 Person 4 5 0

I was reffed to A&E by 111 and from the moment entered the hospital everybody was so attentive and professional.The nurses were wonderful but I must say the person who really stood out was The Doctor Mellisa Ceaser. ,nothing was too much trouble for her and she actually called the next day to see how I was and to tell what she had reported to my GP.

The Tunbridge Wells Hospital 2020-02-20 Person 5 5 0

I had a hysterectomy on 21 January and I was under Dr Chappatte’s care and his team. I cannot thank them enough for their excellent manner and expertise. I owe the whole team my immense gratitude for their immaculate care and warmth. All the staff were so kind and caring. I was so impressed with everybody’s humane approach. A big thank you to Dr Chappatte for his warm and skilful manner and commitment.

The Tunbridge Wells Hospital 2020-01-18 Person 2 5 0

My child was sent here by a specialist in feeding but when arrived the Dr looked at the letter that was sent for my child to be recommended a feeding tube due to a on going issue of her having what Pembury has said is bronchitis but have now been told otherwise that minute amounts of milk are going the wrong way but becouse she was also pascribed thickening agents for her milk the Dr refused to fit with a ng tube and teach how to use they have also kept her in hospital and wont let us home but won't tell us why they are keeping us for as a hospital in whole the hygiene is appaling as I have been here for a few days now as the only cleaning that's been done in the room I am in is bins being empted and I don't see the point of having hand gell boxes on the wall and signs up saying infection control if there is nothing in the boxes that have each been checked on several occasions after I reported them empty

The Tunbridge Wells Hospital 2019-12-24 Person 3 5 0

While there were so many caring, compassionate and dedicated staff during out stay on the post natal ward the experience was marred by a day shift that consisted of a lack of communication about discharge and a request for feeding advice becoming over blown, stressful discussion leaving us with a distressed baby and parents. I would ask that staff consider not having conversations about patients directly outside their door and that they listen to what they are actually being told by parents. This was our third baby and our opinions felt ignored. Our experience was not wholly negative and once the shift changed we were discharged, communicated with and listened to. Also, up until the day shift the overnight care we received was excellent.

The Tunbridge Wells Hospital 2019-12-19 Person 5 5 0

Fantastic care for my mother yesterday at a and e and acute frailty unit. Very kind and empathetic Registrar on the frailty unit who was very professional and had a lovely 'bedside' manner. Can't fault the care she received at all Thank you