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Reviews
New Cross Hospital
2021-11-02
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 2nd November 2021
Dear Ward Manager,
I am a customer who believes in giving feedback where it is due, whether it be good or bad.
Three weeks ago following a routine mammogram I was advised that I had an abnormal result. 10 days later I was undergoing a second mammogram, an ultrasound and a biopsy, and 10 days after that I was admitted to the Appleby Suite for an excision biopsy. I am pretty sure that the whirlwind string of events would have shaken any unsuspecting woman who had had no signs or symptoms prior to the initial mammogram, and I can assure you that I was shaken, massively unsure of where this journey was going to take me.
I arrived on Appleby as arranged at 07.00 am along with about 20 others. We were warmly greeted and shown to our beds for the day.
It soon became clear that there were 3 main members of staff on the ward, Indy (my allocated key worker), Jan and the “Jackster”
Each one of them went above and beyond with all of the patients on the ward. explaining every procedure, allaying any fears and answering all questions with a smile and and a willingness that would make any one feel comfortable and cared for.
I used to work in the NHS many years ago and I was suprised to see how admin heavy the current rule of a nurse is. Every question asked multiple times and recorded on multiple devices, some of them shared between the 3 of them. Of course I understand the importance of efficient recording but is it at the expense of the care being delivered by the member of staff. I have to say in the case of the Appleby 3 the care remained unaffected but I could see how it may easily decline in the face of staff shortages or increased pressure.
Thankfully my day went like clockwork, down to surgery, recovery and back to the ward. At all touch points my experience was that of efficiency, information, explanation and compassion. I can happily say that was thanks to the team that orchestrated my passage through the system. …….and all I can say is a heart felt thank you. Sincerely.
With all of the media attention on the NHS following COVID, delays in admissions and staff shortages are highlighted frequently, but my diagnosis and treatment experience has been swift and efficient and of impeccable standard. I would like to thank all of the team in particular the angels on Appleby, Indy, Jan and the “Jackster’ without whom my experience could have been totally different. Thank you to the Surgical Team and my surgeon Dr Vidaya, whose matter of fact “we can do this attitude” and polite bedside manner instilled a confidence in me at a time when I was trembling inside. Thank You Thank you Thank you. Thank you for doing what you do every day and think is nothing. It is something and it makes a difference a real difference in peoples lives when they hit a difficult crossroads in life.
New Cross Hospital
2021-09-25
Person
5
5
0
Written by
Written by 25th September 2021
Everything about the visit was good. My appointment was on time, the staff explained everything they would be doing and there wasn’t any waiting around.
New Cross Hospital
2021-07-14
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 14th July 2021
I was seen promptly by efficient staff, I only had to wait for 10minuits before being seen.
New Cross Hospital
2021-06-27
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 27th June 2021
Always been happy to be treated at this hospital.looked after well by the staff
New Cross Hospital
2021-06-23
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 23rd June 2021
I have been dealt with promptly from initial consolation to operation was a month. All staff have been polite, helpful and caring.
Overnight stay on the Densley ward staff were very attentive, particularly the blonde health care assistant and the trainee nurse who was on her first day who worked on days on 10/06
New Cross Hospital
2021-06-02
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 2nd June 2021
At all times, despite the Covid situation, I felt that I was treated in a timely fashion, with dignity and respect. I had some fantastic people, the Urology department, Peter Cooke, Ani Chakravarti and Claire Waymont and in Oncology, Ravi Dandamudi and Rajni Here. A first class team. Thanks to all of them for extending my life with a continuation of quality.
New Cross Hospital
2021-04-15
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 15th April 2021
Seen quickly and treated amazingly
New Cross Hospital
2021-04-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th April 2021
The staff were great through my journey I felt supported
New Cross Hospital
2021-02-03
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 3rd February 2021
The breast care unit at newcross hospital have been fantastic .I was recently diagnosed with breast cancer at 29 years old. My surgeon Dr Tapan Sircar has provided me with outstanding care, I highly recommend him, he is a very dedicated caring professional. He is very knowledgeable. He always has time to explain things. He is very caring and always puts me at ease. I am very greatful to be under his care .
New Cross Hospital
2020-12-29
Person
5
5
0
Written by a patient
Written by a patient 29th December 2020
Couldn't fault the staff in the Deanesly Centre Outpatient Department for their care and professionalism and their punctuality with appointment times