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Written by a patient
20th May 2019


I arrived at new cross on saturday 18th in an ambulance paramedics where great.. sent to sit in and wait to be seen by doctors was in a lot of pain but waited for 3hours to be seen .first doctor i saw was spot on and caring then she went off shift.I was taken to radiology for x rays been in so much pain i needed help to lie down and get up the 2 staff on shift that evening it was a male with a blonde ponytail shaved sides and lady with a ting of blue dye in her hair they where so unprofessional and laughing when i could not sit up and get off the bed due to swollen tummy and severe back pain. I did not see anything funny about it i thought all people should be treated with respect , back to the cubicle to be seen by the new doctor he did not seem to hear me out the whole treatment felt rushed and one sided no.patient centered care was discharged with more pain and in much agony. Thought hospitals where there to treat people not to send them home still in severe pain and much agony. I was so disappointed by this experience

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff