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Written by a patient
30th August 2019


Friendly and professional staff. Tea and biscuits were very welcome. Theatre staff relaxed me and stopped my anxiety. The only negatives to report were that - 1. I was not made aware until today that Mr Neil Rowson (my initial consultant) would not be performing the operation. This proved academic as the surgeon was excellent, its just comes down to nerves and the fact that I don't like my eyes being touched! 2. I had asked Neil Rowson for a sedative and this was confirmed in my letter, but I was told on the day that this would not be available. The staff helped me to overcome my nerves on the day though.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff