King's Mill Hospital

King's Mill Hospital 2016-01-28 Person 0 5 0

I attended A & E with my mother after taking advice from the 111 service - I opted not to use the ambulance offered but transported her myself. Although the care she received from the doctors and nurses was exemplary, I found the attitude of the receptionist rude. Upon entering the building I sat my mother down and then queued at the reception area. Several people waiting including myself were told to stand behind a given line and wait our turn (no manners or courteous smile). After the person in front of me had been attended to I stepped forward to be seen. Instead of being dealt with, a member of staff stepped in front of me, was dealt with and then the receptionist answered the phone, looked at me and pointed for me to step behind the line again. I felt her attitude rude with no apology for ignoring me. I was not the only disgruntled member of the public. Whilst eventually taking my mothers details she made little eye contact, did not once smile and looked thoroughly fed up and her appearance was messy and her hair greasy. In view of the recent bad press and grading of the hospital I felt that I had to say that I am not surprised if this is the way your front line staff are trained to deal with the public. Interpersonal skills need attention!

King's Mill Hospital 2016-01-15 Person 5 5 0

Great care friendly staff. Enjoyed my stay on the ward :) quick to respond to buzzers although only used mine once.

King's Mill Hospital 2016-01-08 Person 5 5 0

We got prompt attention. Very friendly & professional staff.

King's Mill Hospital 2016-01-07 Person 5 5 0

A big thank you to Donna and Darren of the Mental Health Liaison Unit for their help at a difficult time in the accident and emergency department at Kings Mill Hospital. They were both friendly, sympathetic and professional whilst sorting out care for my elderly brother during his mental relapse. It is workers like these who help to reinforce this hospitals reputation for friendly, caring staff.

King's Mill Hospital 2015-12-31 Person 5 5 0

Always jolly and the attention very good and the caring was excellent. And the stranded or cleanness very good.

King's Mill Hospital 2015-12-31 Person 5 5 0

King's Mill Hospital 2015-12-31 Person 5 5 0

Carers were happy and helpful. Nothing was too much trouble.

King's Mill Hospital 2015-12-31 Person 5 5 0

Medical care was excellent. Very happy.

King's Mill Hospital 2015-12-31 Person 5 5 0

Amazing staff. Kathryn and Jim especially. Ward housekeeper Julie has been fabulous. Had excellent care all round.

King's Mill Hospital 2015-12-31 Person 5 5 0

I was here over Christmas and you all made my stay lovely with your kind smiling faces.