Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LPReviews
Reviews
.
The first night my boot was taken off I could have been given some compassion instead of being forced to do anything as I was in so much pain.
I am really sorry this has happened. You should be treated with care and compassion at all times. If this happens again, please raise it immediately with a senior member of staff. Best wishes, Hugh Jones, Patient Experience Manager.
.
Very good staff, kind and considerate
I was given advice and a treatment plan for an MSK condition over the phone, so there was no physical exam, Steve failed to take into account my previous complaint and this resulted in me waiting a year for the appropriate care and treatment which ended up being surgical intervention
I have had extended periods off work and my quality of life due to pain, lack of ROM and sleep could have been addressed had I been fully listened to and put on the appropriate pathway in a timely manner
I am really sorry that this has been your experience. We have had to change our ways of working due to NHS pandemic guidelines but understand the problems this cause to patients. We will return to face to face as soon as circumstances allow. Best wishes, Hugh Jones, Patient Experience Manager.
My experience from my first appointment until today has been superb. Any problem has been sorted immediately. Couldn't have had better treatment.
People I saw were amazing and made me feel very supported. Didn’t feel any judgment and felt safe.
A complete waste of time simply busy telling me they’re discharging everyone, did not know how much medication I was taking. Basically completely uninterested. Absolutely fed up of the poor mental health services it is shocking in a time of great need the service from psychiatrist s is appalling
I am really sorry you feel like this. This should not happen. I have sent a copy of your review to the service manager. You may like to contact our confidential patient advice and liaison service on pals@nhft.nhs.uk or 0800 917 8504. best wishes, Hugh Jones, Patient Experience Manager
Dr was attentive and kind and wanted to help. Staff looked information on the system during the appointment rather than just saying they would get back to us.
Thank you your kind `feedback. You make a very good point about eye contact which I have fed back to the service manager. Best wishes, Hugh Jones, Patient Experience Manager.
.