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Written by a patient
13th November 2020


I asked for my records so I could see when I last saw my psychiatrist. I last saw my psychiatrist dr aftab on 5th April 2019. I was struggling with my depression /anxiety and feeling suicidal . It says next review date July/August 2019. I did not receive a letter inviting me to an appointment or a telephone call either. I had no check up /follow up to see how I was doing until I rang in and asked to see or speak to dr Aftab in July 2020 as I was not coping and not sleeping. I got a telephone call not face to face appointment because of covid probably. I had no idea when she would see me again or check on me and I have now seen it says on my care plan that she made no further appointment for me as I was under the scm program. I had to ring in November 2020 and ask to speak to dr aftab about trying a new antidepressant as I was feeling so low and suicidal again and the duty person said I can’t talk to her but they will discuss me in their next meeting next week. I saw my scm worker later that week and asked again to speak to dr aftab as I have not seen her for over a year and a half! Evie my scm worker said she’d try to get an appointment with dr aftab even if over the phone as I wanted to get a medication review as I was stopping some of my medication that was not Helping me and wanted to try another antidepressant or medication that would help my depression which was making me not leave the house , not enjoy anything and stay in bed crying most days. I couldn’t even come to my scm appointments to see Evie as my anxiety or depression was so bad and I wasn’t going out. I am annoyed that dr aftab never made a follow up appointment to see me in 2019 and 2020 as she would have known I was struggling and needed a medication review. I am also annoyed when I asked to Speak to her in November 2020 I was only giving phone calls back From duty workers and told I couldn’t speak to her ! I thought I was under her care and expected regular appointments to check how I was doing on different medications and would have the chance to say I wasn’t coping and wanted to change medications.

Suggested improvements
Made sure I had a regular appointment with my psychiatrist to check how I was doing on the mediation, say every 6 months . Made sure I had the next review as stated in my care plan of July/ August 2019 after my April 2019 appointment. Not leave me a whole year and half with no face to face appointments. Not wait for me to ring in with problems that I needed to discuss in July 2020 about lack of sleep And talk about medications on the phone and then wait til November 2020 for me to ask again to see or speak to dr aftab about my medication as I was feeling so low and suicidal . I thought I’d have regular reviews With my psychiatrist to see how I was doing on the medications and Could bring up problems then. I did with Northampton Cambell house mental health team have regular psychiatrist appointments For years but am shocked I wasn’t given them with Wellingborough mental health team planned care and recovery team when I moved house and had to swop over to their care.

2nd December 2020
Response from Isebrook Hospital

We are very sorry to hear of your experience. We have pass this onto the manager but in the meantime you may wish to contact our confidential patient advice and liaison service on pals@nhft.nhs.uk

15th January 2021
Response from Isebrook Hospital

Thank you for your feedback - we are sorry you have experienced a delay in your appointments. We endeavour to see service users in a timely manner however due to delays with our waiting list this isn't always possible. Service users are able to utilise our telephone duty system for additional support. We are working through our waiting list as quickly as we can. If you're able to give further information we can look into your case further.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Rating not given.