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10th February 2023


Lack of communication no continuity as soon as my meds were sorted no further help feel let down. No review after 3 months as promised and have to keep going through crisis team to get anywhere

Suggested improvements
Review meds 3 monthly as promised as my condition needs this intervention

13th February 2023
Response from Isebrook Hospital

I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs