Share review of Isebrook Hospital

Isebrook Hospital 2022-11-02 Person 1 5 0

The 'care' is non existent! Phone is rarely answered a d when it is you are met with sarcasm and huffing and I can almost hear the eyeroll down the phone!! I chase and chase but am nowhere. I was promised care and communication and have received zero of this. I had a letter with a scheduled telephone appointment; I received no call and they cut off the phone when I tried to call. I am desperate and just want help. I have been patient ,.calm and never rude despite how they have made me feel. If a GP tries to refer you here, refuse!! You will get nothing! The service may as well not exist. Go can say you have been referred to get you out of their hair for a while, but all it means is months/years of nothing happening. I was referred 7 months ago and have had NOTHING. I feel helpless and hopeless. The 'service' should hang.their heads in shame. A total failure.

You could have done everything better! Communicate, be honest. Do not lie to patients. Do not ignore patients. Employ people who can answer the main telephone without being rude, sarcastic or dismissive. TREAT patients! This whole service needs scrapping and restarting from fresh. It's appalling.