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15th December 2022


You gave me an appointment with a mental health doctor (my first in several years) who was really good, he gave me a keyworker and I felt listened to by MHS for the first time since my diagnosis. Medication was explained to me so I understood how it was supposed to make me feel and at what point was to much. Yeah I felt good but as always it didn't last. My so called keyworker left before ever seeing me and far from getting another one I was just left. I was only told because I rang them saying what's happening I should have seen her by now.

Suggested improvements
You are MENTAL HEALTH SERVICES stop making it so hard for us to get your help. I have been chasing you now for 11 months this time round (8 years in all) and it's always the same. You promise (and you guys have promised) I will get support with my diagnosed conditions then next thing I know is you've referred me back to GP.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs