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Isebrook Hospital
2021-07-22
Person
1
5
0
22nd July 2021
I felt further traumatised by the insensitivity, lack of understanding and lack of resources available to me. I wasn’t given my log in email until I called and asked, I then had to ring again to ask the doctor to join the meeting very poor logistics and poor care I was advised that I should ask to be discharged when there was nothing they could offer except still being on a waiting list. The doctor also didn’t know the reason for the meeting(neither did I, I didn’t request the appointment, I assumed it would be an update or a plan for me), hadn’t read my notes so frustrating and disheartening lack of care.
Suggested improvements
Everything.
28th July 2021
Response from Isebrook Hospital
I am very disappointed to read about your experience. Please speak to your keyworker or the service manager if you feel able. You can also have a confidential conversation with our patient advice and liaison service via pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.