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29th July 2021


Just the same response as over the year's told there is no staff at the moment to help with my condition just told like as before over the year's to come bk in three months my problems are very serious to me I just hope I can hold on to get the help one day but I suppose it's likely not to happen unless I can find the money to get private help .

Suggested improvements
The gentleman I saw was very nice and professional and onist just told me I would be on a long waiting list for a more professional person to help with my needs he could see I've got a big problem with my mental health but it seems to me his hands are tied to get me help because of no professional staff as he said there is a shortage. My response after yesterday was to come home and just go bed I feel safe at home and feel lost and worseless as a person now after all the years what's the point anymore I feel.

10th August 2021
Response from Isebrook Hospital

I am really sorry you feel like this. I have sent your comment to the service manager for action. In the meantime, if you feel you need additional support please contact the service or our confidential pals service on 0800 817 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Rating not given.
Cultural needs