Share review of Isebrook Hospital

Thank you for your review. I have passed your comment to the matron for action. Best wishes Hugh Jones, patient Experience Manager.

Thank you for your feedback. I am sorry that you felt there was not enough communication from ourselves to you, your wife and another rehab unit. We hold a progress meeting for every new patient and with patient consent we include their family or carer. At the progress meeting patient and family are encouraged to ask questions of the nursing and therapy staff who are also present. We give our contact details to family members who are welcome to call the unit for updates with the patient’s consent. We are now accommodating some visiting and encourage visitors to come and speak to us whilst they are on the ward, again with patient consent. Not all our patients receive physio every day, their needs are assessed and plan formulated, patients are given bed and chair exercises to complete to continue their rehabilitation, I am sorry that this was not explained adequately to you whilst you were on the ward and I will feed this information back to our therapy staff. I am sorry you felt you did not receive more advice regarding your illness, we work closely with many other members of the Multidisciplinary team and can refer patients who require more assistance and advice on long term conditions if we cannot answer your questions here on the ward. Our doctors complete a ward round at least once a week when every patient is seen and encouraged to ask questions. I continue to encourage patients to raise their concerns with me whilst on the ward which I can work towards resolving to their satisfaction.