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27th April 2021


My telephone appointment was with Michael. He regally asks if I understood what he was saying, he gave clear instructions on how to do the exercises and booked my next appointment. It may seem strange but to have my next appointment sorted is a big thing because at the moment it takes so long to book an appointment.

Suggested improvements
The only things that could have been better are a face to face appointment and not having to wait so long to get the appointment. Both of these are out of the hands of Michael.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs