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Isebrook Hospital
2021-04-30
Person
1
5
0
30th April 2021
Doctor called late, refused to answer ANY questions, spent 5 minutes actually shouting down the phone at me. Once I managed to calm him down, still refused to answer questions then hung up without warning.
Suggested improvements
Called on time, answered questions, maintained a professional attitude and basic levels of etiquette expected in a civilised society.
5th May 2021
Response from Isebrook Hospital
I am really disappointed that this was your experience. I have passed your review to the service manager for immediate action. In the meantime, you may benefit from a confidential chat with our Patient Advice and Liaison service, which can be contacted on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.