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Written by a patient
16th November 2020


The questions above that I did not answer, were not relevant to my situation. I was very impressed with the turn around time of one week from making initial enquiry with my GP to speaking to a Physiotherapist. I wasn't sure about having the assessment over the phone, however, the Physio that I spoke to did a very good job. He listened to me, was clear in his questions to me and the instructions he gave me were easy to understand. I felt he was calm and patient and aproachable. The follow up instructions arrived straight after the appointment. They are clear and written in a way that makes sence. I was pleased to receive the link to the nhs online fitness video's as I didn't know about them before and will make use of them over the lockdown period.

Suggested improvements
I was very happy with the service given.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.