highfield-clinical-care-centre

Highfield Clinical Care Centre

Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
 
6,599 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 60 of 655
 
Review of First Contact Physiotherapy-Highfield
27th July 2021


Every time I have experienced care from you whether in person following a hip replacement or over the phone recommending exercises for another condition I have been impressed by the kindness and patience of all the staff

Recommend
Dignity/Respect
Involvement
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Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
 
Review of First Contact Physiotherapy-Highfield
26th July 2021


The Physiotherapist understood my need for a face 2 face appointment due to having hearing loss. She took her mask Off so that I could lip read her at my appointment. She was knowledgeable l, had empathy and took time to explain things to me. She made it feel as though it mattered that I felt confident with my treatment plan and understood my condition. She explained fully using a model to demonstrate exactly the problem I have with my knee. I could not have asked for a better consultation

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of First Contact Physiotherapy-Highfield
20th July 2021


The lady I spoke to was very kind informative and helpful

Recommend
Dignity/Respect
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Information
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Safe
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Rating not given.
Spiritual needs
Cultural needs
 
Review of MSK Physiotherapy & ESP Team (Highfield)
19th July 2021


I was having lower back and hip pains to which James was very sympathetic and understanding of my problems. he was very knowledgeable and soon came up with a program of exercises for me to do at home. As the weeks went on I could feel myself getting fitter and less pain. Thank you so much James you have been a great help.

Suggested improvements
Not necessary.

Experience
Dignity/Respect
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Safe
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Spiritual needs
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Review of Serenity written by a carer
18th July 2021


Helped her out.


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Rating not given.
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Review of Serenity written by a patient
18th July 2021


The staff made me feel at ease through the whole process.


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Review of Serenity- children and young people
18th July 2021



Kindness
Understanding
Listening
Safe
Experience
 
Review of Serenity- children and young people written by
18th July 2021


From the minute we arrived, staff introduced themselves and made us feel welcomed both staff where very friendly, professional and caring. The procedure was made easier due to the caring nature of the staff./nThank you to both Kaelieign and Dr. Mohamed.


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Parent Dignity
Rating not given.
Experience
 
Review of Serenity written by
18th July 2021



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Rating not given.
 
Review of Adult Dietetics
17th July 2021


In view of covid and lockdown the dietician was unable to visit. This would have been of huge benefit in the beginning. Maybe the facility of Zoom or similar would also have been beneficial.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
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Page 60 of 655

Highfield Clinical Care Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Highfield Clinical Care Centre: http://iwgc.net/ejptc