Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DNReviews
Reviews
My dietician, [name removed], was great. She treated me with care, kindness, and empathy. I never felt judged and her advice was easy to taken on without ever feeling ‘too much’ for me.
Because you are pro-active in trying to accomoate with a suitable appointment staff on day very professional and friendly and efficient [name removed].
Because it was the truth.
Following my arm operation I did not get referred quickly to the physio when I should have been priority following the operation. I did not hear about an appointment for nearly 6 to 8 weeks and saw the surgeon 2 or 3 times before I had seen a physio. So the initial lack or communication and delay with the first appointment affected my recovery time. I had to ring up to complain after I got my first appointment letter through then I got a more urgent appointment. Once I had appointments with the physio then the recovery started well and progressed along well. The mix of phone and face to face was good although some of the appointments could ha e maybe included msome time in the gym to practise the excerises.
Thank you for your review and I am sorry about the poor communication. I have passed your comment to the service manager so we can learn from your experience. best wishes, Hugh jones, Patient Experience Manager.
I have gave ths answer because this lady was nice and I felt { } with her.
The reason why I gave this answer is because the people who did my exam were so kind and respectful and gave me so much help with everything.
She felt comfortable, staff very friendly and supportive.
They made me feel safe and comfortable and I understood them, they are really friendly amazing people.
Carinng, sensitive, discreet.
[name removed] was very comfortable and could talk easily.