Share review of Highfield Clinical Care Centre

Highfield Clinical Care Centre 2015-03-27 Person 5 5 0

Appointment accessible, parking available near to clinic, reception was quick, efficient and friendly; appointment was on time, no waiting. Clinician was interested in whole situation for child, listened to recent information and checked details thoroughly. Clinician was friendly, approachable and had an excellent manner with our son. She provided useful information about current and future dietetic issues and was supportive of our parental approach. Clinician emphasised that we could access the service at any time but did not need regular monitoring appointments. I felt that we were given as much toime as we needed to discuss the situation and options for our son. Our appointment with the clinician was great: accessible, timely and informative. Only small improvements I would recommend would be to put a sign on the lift/stairs door by the downstairs entrance to confirm dietetics reception is upstairs as it wasn't immediately obvious that we were definitely in the correct place and would have been reassuring. Our son needs constant monitoring and runs off so it is quite stressful taking him to appointments and subtle signage is difficult to access. Also there weren't very many toys in the waiting area and nothing for older children. This wasn't an issue for us as we didn't bring his older sister this time and were only waiting for 1 or 2 minutes. Had it been a 10 minute wait with more than 1 child this could have been problematic. Overall our experience was excellent, thank you.