Share review of Highfield Clinical Care Centre
Highfield Clinical Care Centre
2021-03-04
Person
4
5
0
4th March 2021
My first initial appointment was cancelled and I wasn’t made aware of it. Was told the reason it was cancelled was because I needed a 40 minute appointment and was only booked in for 20, the call was only 20 minutes so that confused me. However I can not fault the man who phoned me for my first consultation. He was polite, patient and easy to talk too and hopefully my plan will work for me.
12th March 2021
Response from Highfield Clinical Care Centre
I'm really sorry about the mx up on our part but glad we could help in the end. Thank you for your kind words. Best wishes, Hugh Jones, Patient Experience Manager.