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Highfield Clinical Care Centre
2022-12-08
Person
5
5
0
8th December 2022
[name removed] was calm peaceful patient informative.
Suggested improvements
We weren't sure how long this initial meeting would take.
19th December 2022
Response from Highfield Clinical Care Centre
I agree, it is important to know the proposed length of an appointment as it helps us to plan. I have passed your comment to the manager. Best wishes, Hugh Jones, Patient Experience Manager.
15th February 2023
Response from Highfield Clinical Care Centre
Huge apologies if your social worker did not explain the procedure before the appointment. This is why Serenity staff explain timescale beforehand.