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25th March 2022

Felt that I was listened to.

Suggested improvements

Due to covid this made being seen so problematic.

6th April 2022

Response from Highfield Clinical Care Centre

I am sorry you had problems getting to see us. Covid has led to restrictions being placed on staff, but this should not affect access for patients. I have sent your comment to the service manager so they can check what happened. Best wishes, Hugh Jones, Patient experience Manager

Dignity/Respect

Involvement

Information

Staff

Safe

Supported

Rating not given.

Spiritual understanding

Cultural needs

Experience