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Highfield Clinical Care Centre
2021-08-12
Person
5
5
0
12th August 2021
Interaction via Teams with physiotherapist always courteous, attentive and helpful.
Suggested improvements
On discharge from hospital I was promised a face to face meeting with a physiotherapist, at which my dressings would be removed, within 2 weeks. Eventually I was offered a meeting by Teams in about 4 weeks. I had to find out about his I could have dressing removed in circumstances.
17th August 2021
Response from Highfield Clinical Care Centre
Thank you for your comments. I am sorry this happened and I have sent this to the service manager for action. Best wishes, Hugh Jones, patient Experience Manager.
26th November 2021
Response from Highfield Clinical Care Centre
We apologise that the hospital gave you misleading information with respect to the time scale in which you would be seen and the service that would be offered. We have spoken to our colleagues within the acute hospital to prevent such an occurrence happening again.