Share review of Highfield Clinical Care Centre
Highfield Clinical Care Centre
2021-07-17
Person
4
5
0
17th July 2021
I have been treated with dignity and respect throughout. No mention was made of my faith or culture, but I do not feel that it needed to be in this situation. I am white/British and therefore probably in the majority of service users.
Suggested improvements
The care that I have received has been excellent. However, initially I think that I was assessed by a physiotherapy assisstant who slightly mis-diagnosed me resulting in a couple of weeks when my exercises were not targeted as well as they could have been. Since I have been working with the physiotherapist my condition has improved a lot.
21st July 2021
Response from Highfield Clinical Care Centre
thank you very much for your thoughtful feed back on our service I am glad that you are improving now. We have a good system of support for all staff so that we are able to discuss patient progress and adjust treatment as necessary