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9th November 2021


I felt completely listened to, and felt that the advice and future steps needed to be taken were perfect for my situation, I felt respected and genuinely thought of as needing help, and sometimes with over the phone appointments, that level of understanding can be lost in communication, The lovely doctor/nurse was even able to explain how certain processes will work going forward (as this is my first time needing this level of care), which helped with my general anxiety of the situation overall, as normally phone calls can be quite daunting for me. I would 100% recommend the service provided for me today, wonderful staff. *PLEASE NOTE the last three questions weren’t really that applicable to myself, which is why i’ve scored it down the middle*

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs