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4th January 2022


Very good physio treatment with care and attention to detail. Enough questions to understand individual situation without asking prying questions and warm/friendly approach to make reserved individual feel comfortable and relaxed.

Suggested improvements
Nothing to add - appointment ran in time, reception (Anna) was polite and knowledgeable and even followed up with a call to ensure we had all the info we needed. 3 different physio therapists (Clavisha, Abby and Martin) have provided advice and guidance and all were good with good advice and practical guidance but Abby in particular was brilliant giving just the right amount of technical/medical info to help the patient understand how the exercises/routine prescribed is going to help.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs