Share review of Highfield Clinical Care Centre
All very good, unsure spiritual, culture is relevant - but w{ } has been great, but previously [name removed] other staff great too.
Thank you for your feedback. I have passed your useful comment about the call centre to the service manager. Best wishes, Hugh Jones, patient experience manager
All of the services appointment bookings are managed by the patient contact centre. Due to pressures in terms of staffing we are currently operating with slightly less staff than usual, meaning that we don't have as many appointments available at short notice as we are booking between 6-8 weeks in advance for routine appointments. The therapists release their diaries eight weeks in advance for the patient contact centre to book in to. If they release any further ahead than this we've had difficulties with staff then struggling to book annual leave. It is a bit of a juggle but we're glad to hear that you got an appointment booked in.