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Highfield Clinical Care Centre
2022-06-21
Person
1
5
0
21st June 2022
Felt like a computerised consultation.
I did not feel comfortable, it was rushed, impersonal, and I could have received the same output from an automated form.
I don’t feel the Dietitian understood my issues or the support I was looking for.
What a waste of time.
Need to use more empathic people / people oriented dietitian's to consult with patients that feel low before the conversation even begins!
27th June 2022
Response from Highfield Clinical Care Centre
I am really sorry this was your experience. I have passed your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
27th July 2022
Response from Highfield Clinical Care Centre
I am really sorry you feel like this and it is very disappointing to read. Our staff are trained to adapt their behaviour and communication to each person. We did have a number of comments from patients who had been spoken to by a locum dietician who has now left the service. Please recontact the service if you need further help.