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29th June 2022


Welcomed on arrival. Very prompt and reliable service.

Suggested improvements
Advised to bing sunglasses. (This advice is included in appointment letter).

11th July 2022
Response from Highfield Clinical Care Centre

Thank you for your review. I have passed your suggestion to the team. Best wishes, Hugh Jones, Patient Experience Manager

5th October 2022
Response from Highfield Clinical Care Centre

Thank you for taking the time to comment. We mention the need to bring sunglasses in our letter and at time of booking as the eye drops can make you sensitive to light. Sorry if we forgot to do this.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.
Experience