Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-07-19 Person 4 5 0

Rubbish dumped in the waiting room from other patients (drinks bottles etc) only complaints and obviously not a complaint against staff just other users

N.a

Diana Princess of Wales Hospital 2021-07-19 Person 4 5 0

My son came in after an injury on a trampoline and we was seen to very swiftly. I was unsure of how my autistic son would cope being in hospital and explained this to staff. They was understanding and empathetic and went out of their way to ensure my son had a calm and quiet place to wait to be seen. Everything was explained to him in a way he could understand. Every member if staff he see was patient with him from the reception staff, nurses, xray department and doctors. I am extremely happy with the care he received.

Diana Princess of Wales Hospital 2021-07-19 Person 4 5 0

Wry quickly seen but then kept waiting for doctor to review….

Nothing a+e was busy full of the weekend drunk idiots…..but we’ll done to a+e dept

Diana Princess of Wales Hospital 2021-07-19 Person 1 5 0

I had been in an bad accident a fortnight before. Which involved a trip to Hull royal and scans l. I went back to Grimsby as advised by my gp and the doctor at the hospital was rude, didn’t have time to listen to me and very dismissive

Taken the time to listen, diagnose rather than dismiss and not been rude

Diana Princess of Wales Hospital 2021-07-19 Person 5 5 0

Wait was very reasonable. Staff were friendly. Mask refusers told to buck their ideas up! Good job, DPoW!

The parking is a nightmare. We missed the sign for the temporary car park and had to drive all the way round and try again. The pay machines are all in the entrance but we didn't leave by the entrance so we didn't see them, there were no signs warning that you had to pay again now and we got stuck at the barrier trying to get out.

Diana Princess of Wales Hospital 2021-07-19 Person 5 5 0

Although extremely busy and short staffed all members of the staff worked very hard to maintain excellent standards of healthcare including cleaning and catering.

In all honesty I couldn’t really find anything apart from more staff would obviously help at the present time.

Diana Princess of Wales Hospital 2021-07-17 Person 4 5 0

Dept was very busy. Second area opened after 3 hours . Queue managed effectively and used to prioritise patients.

None

Diana Princess of Wales Hospital 2021-07-17 Person 2 5 0

Reception was rude, not enough information about what was happening we arrived at 815pm and left at 1245am.i understand that it was very busy. But lack of information about care was very poor. I did not get a diagnosis just to return home.But the support boot on. Ice and elevation.

Keep patience informed on waiting times. Reception staff to be kinder.

Diana Princess of Wales Hospital 2021-07-17 Person 3 5 0

Very frustrating getting answers about my care

Interact with patient better It’s all well and good apologising for not keeping people in the loop but a little better communication and you don’t need to apologise

Diana Princess of Wales Hospital 2021-07-16 Person 3 5 0

The reception staff, nurse and X-ray staff who treated my son were excellent the only complaint i have is the orthopaedic was quite abrupt.

The member of staff could of been less abrupt.