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12th July 2021


Staff were all fine. The wait was quite annoying. More so because of the patients around me moaning about the wait. It was well organised, socially distanced. Several patients were under the impression that they had been booked in by their gp and didn't want to wait like everybody else. GPS should be told not to say this. They are not managing peoples expectations realistically. I checked out the wait times online before I went - it stated 4.5 hours. I was seen and left within approx 3.5 hours. Due to restrictions currently it was good service

Suggested improvements
Had an automatic water dispenser available

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff