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18th June 2021


I'd spent a week being so poorly but trying to avoid the place, but the GP surgery insisted on calling an ambulance for me to get there and be treated like I'm making it all up for attention and medication. I'm honestly disgusted, appalled, mortified and do not feel I have the confidence to ever seek help again, especially as this is not the first, nor even the second or third time this has happened to me. This department really needs to work on its treatment of the chronically ill! I'd actually rather let myself drop down dead than attend that department again. Especially now since it means playing very dangerously with medication to try and treat what they wouldn't as a result of the ignorance displayed upon my visit by having double up on dosage to try and treat the pain.

Suggested improvements
Not jumping straight to the conclusion that a chronically ill person is drug seeking would be a good start. Going from "what's happened" to "well we can't give you morphine for 'x' reasons" implies very heavily that you're assuming that's all someone wants. There's a big difference between wanting a certain type of medication (especially when one already has said medication at home) and just wanting to find out what's causing the pain so we can make it stop once and for all. Apparently your drs are not aware of that difference. Given I've witnessed some appalling treatment of patients that were there from an overdose of recreational drugs, and even had buses tell me to go ahead and do it when I've explained I've been in so much pain that I've felt like throwing myself under a bus to stop it. The department needs a serious overhaul. And in another area it needs help with, mental health. I darent even admit to having mental health problems to them through fear of being threatened with being sectioned because my pain is affecting my mental health.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff