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21st June 2023


It’s a rare occasion for me to go to a&e, I was very impressed. Receptionist was really lovely and approachable, nurse and HCA were polite and thorough and the doctor kind, gentle, polite and professional. I didn’t feel rushed and was listened to with patience. Could not have asked for better care, it was smooth and quick.

Suggested improvements
The only thing I would say, which is nothing to do with the staff, is that directly outside the door was a male and a female that seemed like they were either a little high or drunk were asking for money at the door, as a female, on my own, at 1am with nobody around outside, this is a little intimidating. If I said no, who knows what could have happened, maybe nothing, but I gave some change anyway not wanting to upset anyone. Perhaps security doing the rounds would help.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff