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17th May 2023


I was waiting for over 12 hours when 8 of them was for a bed. As an autistic and disabled person who was sat in a chair that was highly uncomfortable and caused me a high amount of pain the condition which I went in there for worsened. On top of this my mother who was with me due to my vulnerability got injured by a drunken man who was fetched into the a&e department which was apologised for however they then proceeded to give the man a coffee and let his shout and swear within the premises for another 25 minutes whilst the security guards circled him and kept speaking to him even though it was making him worse. I ended up having to leave the department due to the pain I was in with my other medical conditions. I also had a panic attack due to the pressure and stress which this endeavour caused me. That also means I am no closer to answers however I am now not able to do this or experience this service again.

Suggested improvements
Open communication and estimated times on waiting time for beds etc. Not allowed drunken men stay in the building whilst they have also injured another person.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Staff