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Diana Princess of Wales Hospital 2021-07-28 Person 2 5 0

They sent me for a xray at 8:48pm and then i finally saw the doctor at 3am. Then i heard thls elderly lady with a disability scooter go to the reception desk at around midnight and ask politely how much longer it would be because she had waited 10 hours. Then the receptionist started shouting at the lady and saying you will have to wait and we have patiemts in both sides. I then asked was there any where to complain to and the receptionist and she then replied you can contact at PAL and they arent open till 9am and they cant do much. I have to say i was very disappointed with the duty of care to the patients coming in.

Show patients the care and respect they deserve