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1st July 2021


The A&E department was overwhelmed which led to about 5 1/2 hours there with approximately 20 minutes in front of a healthcare professional. I spent approximately 1 hour waiting stood up in a queue before getting to the receptionist. All of the time I was there, every member of staff was polite and professional.

Suggested improvements
I think if this is usual, there should be some chairs and some protection from the weather. Something that should be done but is out of your control is to encourage GP’s to see patients to alleviate the strain on your service. I was advised to visit A&E by my GP. I believe that I could have been treated more efficiently in my GP practice.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff