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8th June 2021


As a nurse myself I hoped I would be attended to in a timely professional manner. Instead I waited several hours for pain relief & discharged with a diagnosis of trapped wind & sent home 6 hours later. 4 hours after getting home the pain had worsened & I returned to A&E where I was eventually diagnosed with a bowel obstruction & rushed to theatre for emergency surgery. I thank god I returned to A&E despite my initial very disappointing visit, as the outcome could have been so much worse if I hadn’t.

Suggested improvements
I was made to feel very stupid attending A&E for ‘trapped wind’ & when I returned I did not feel I was taken seriously with my worsening symptoms. It would have been better to have been taken seriously, especially when I am a nurse with 34 years experience.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff