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23rd June 2021


My daughter had a seizure and because she was stable when we arrived via ambulance we was dumped in a&e for 6 bloody hours half past 12 at night and we didn't leave until 6am being left in the waiting room all night, no drinks and it was freezing, not only did we sit for hours by the time my daughter got seen we were with a doctor all of 5 minutes before the sent us away with a referral, not good enough somebody could have sent us home hours ago by telling us that they didn't even examine her I am utterly disgusted with how she has been treated or should I say lack of treatment. To top it off it is now 4 days after the seizure and we have had no appointment no phone call nothing.

Suggested improvements
Waiting time could be less there was no more than 10 people in that Waiting room so you couldn't even say it was busy. Check in with patients I'm in a&e for a reason.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff