Share review of Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-07-23 Person 1 5 0

I arrived in a&e after being instructed to go there by 111 service, I arrived in totally and complete agony in tears. I sat down to be told I should go home and wait for my own doctors to open as I would be waiting 6 and half hours. I was in so much pain I could not wait and needed help, I stayed in a&e and ended up on the floor in tears from my pain and no one came to help me or check on me! Once I had got back to sit on a chair I didn’t know how much time had passed that I was on the floor I was seen by 3 nurses while I was crying explaining my pain was told to “we can’t help you if your crying” I was then given pain relief and told to go home with out being monitored and to go see my own doctor. I have fibromyalgia a chronic pain condition, I experience flare ups of pain regular but this pain was like nothing I have had before let alone seek emergency medical help. Whether it was deemed as an emergency or not I was advised to go there by 111, I myself believed it was urgent when I was in so much pain I could touch my own skin without crying or screaming in pain and no other pain relief I had tried was even coming close to helping me

Checking on your waiting patients Kindness when it comes to those people who are on their own and clearly in physical destress The waiting room area also had used drink cups and empty drinks cartons and bottles around under chairs