Share review of Diana Princess of Wales Hospital

Diana Princess of Wales Hospital 2021-05-03 Person 2 5 0

I took my elderly partially sighted aunt to A @E with a hip injury which turned out to be a fracture. We stood waiting for 30 mins to be seen by registration, a further 4 hours for my aunt , sitting in the waiting area ,to see the A & E consultant. From that point she was treated well with kindness. She was admitted to the short stay ward for treatment during the evening. I was so upset I could not work the machine to get out of the car park . I was supposed to be charged £4.60 so I expect I will get a fine. I can’t say my experience is one I want to repeat. As I left the department the queue outside prevented any social distancing in the entrance. The whole department is undergoing an up grade but the conditions for patients waiting is far from good. There seemed to be loads of staff sitting in front of computers but little attempt was made for any kind of patient care.

Show some kindness to patients who sit up to four hours with no information about what will happen to them .