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28th July 2021


Reception Very sympathetic to my problem Showed warmth and care Triaged very quickly Compassionate to my wife sat in the car Really good with me I waited a long time to see the doctor Became cold and triage nurse not only remembered my name but gave me a warmed up blanket The doctor and nurse in the bay were brilliant and looked after me so well I have nothing but praise for the staff I understand why waiting times are long A&E is a forever changing playing field and sometimes people have to wait longer because others need greater priority and assistance Well done Grimsby A&E

Suggested improvements
Yes I could have done with a hot drink but COVID-19 put paid to some of the wants and replaced by the needs like safer seating. Good job. I felt safe Again well done

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff