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5th July 2021


As my son has a VP Shunt due to having hydrocephalus he is expected to be seen quickly due to how dangerous it can be to leave him waiting in a&e waiting room! We arrived at around 3pm and wasn’t seen by an actually doctor till 10pm! Who commented on how terrible a&e was to us to leave us for that long!

Suggested improvements
Have the reception staff know the kinds of emergency some conditions need for example hydrocephalus and VP shunts

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff