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18th June 2021


We were treated very well but the wait times were far too long. I got my 9 year old home at 3.30am. She was more tired than anything else at that point and ended up missing a day of school unnecessarily. We had been at the hospital for 6 hour and were told we had saved 2-3 hours because we were rushed straight through to to nurse when we arrived rather than waiting. I have no complaints about the staff or the treatment but the waiting time was terrible.

Suggested improvements
Improve the system or the staff levels to avoid such long waiting times. Also acknowledged that parents need to accompany children to A&E by putting 2 chairs in some of the waiting sections. That was a long time to have a tired 9 year old trying to get comfortable on my knee due to having only one chair between us (until a kind nurse found us an empty room so my daughter could sleep for the last half an hour of our wait).

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff