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29th July 2021


The treatment was excellent but the waiting time (Just under 4 hours) on uncomfortable chairs was very wearying and I began to feel unwell.

Suggested improvements
It was the not knowing when you would be called Perhaps if you were given a number and saw where you were in the triage system you could accept the waiting because you could see the light at the end of the tunnel and make plans while waiting on obtaining food and refreshments and reading material

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff