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23rd July 2021


I was man handled twice by two different people. I was in my wheelchair without permission they moved me twice. This was administrative staff. Then they where rude as they realised I could talk and wasn’t an idiot .I had to shout at them to get off me. I was left distressed an upset. They should have more training with disabilities and hidden. I was told to take a seat how ironic where did she want me to take it. As I found this offensive.

Suggested improvements
Get training for disability awareness and talking to people with respect and empathy and responding appropriately

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff