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Diana Princess of Wales Hospital 2021-06-08 Person 3 5 0

The staff were excellent but the management is very poor just sat around for over 4 hours no information and it was not that busy . You need to give it some serious thought about improving for example young lady sat opposite reception with a screaming baby when l arrived and had to wait longer time than me !, l understand the pressure but some people just gave up and walked out.so not a happy experience l regret in say.

Provide people with electronic updates of waiting times not reception saying same old thing “ you’re be seen “. Provide water staff were also having to spend time running around calling out people’s names and trying to find them not very productive.these comments are meant to be constructive and not a criticism of your services. Just one last thing l contacted111 who told me to go to A E for a slot between 8.45 9 pm why wasn’t seen until 1 am. Thankyou for all your hard work but keep striving to improve.